Don't ask a lot of questions

Strengths:

flexible

Would make the product better:

Communication

It's outrageous that got told off several times (by both ph and chat) for asking too many questions. Isn't this what we students are paying for to learn and to improve but nope as a course provider they don't want to hear from you nor they want to improve their course materials so students can understand easily.

When you post in forum that your gmat not improved but the score dropped, they will pretend trying to help but then no reply when contacted them. Stay away if you are a students who like to ask questions to understand concepts properly. My score dropped terribly after study with them.