Pretty bad customer service with attitude

I was waitlisted by one of my top choice schools. As I have to go back to school this year, I was eager to find help and support. Through referral, I chose Stacy Blackman for my waitlist support.

My first connection was with Esther Magna (she is the just contact person, not my consultant). She was nice over the phone. Since I had question regarding service fee and all other stuff, I emailed her afterwards. After a few email exchanges, she got annoyed and her tone sounded very angry. In one email, I felt like I got yelled at. But I was confident with the consultant she recommended and there was a lot of good reviews for the consultant, so I still chose Stacy Blackman.

After I paid the fee, she disappeared and I never heard a word from her. To me, I have contacted a few consulting services, and none of them are like her customer service. Just a piece of advise, if you are not patient and nice enough, people can feel it and the only harm is to the company you work for.

Maybe Stacy Blackman is great, but she needs to pick the right person to represent the company.

Regarding the consultant I work with, I have nothing but good about him. Patient, smart, and dedicated. My experience will be so much better if I only worked with my consultant from the minutes I signed up.