Think twice

I paid for the 2 school package after fantastic conversations with the sales consultant from Fortuna. I think the fantastic ended there.
I was applying to the mid career programs and I wanted guidance on the whole process as I am away from the academic scene for 15 years. A big questionnaire came in the email once the fees was paid. I filled part of it asking for help in filling it more based on discussions with the coach. A call was scheduled which never happened. (I am on UTC and the coach on UTC-7 i think). And then no response. I tried restarting conversation with some more info from my side - resume, etc. Got partial feedback from another team member. But then the coach has no more response. My admission deadlines looming, I put together the application with my own understanding of the process based on webinars and blogs. Just 1 school. 2nd school is not on track anymore.
The main reason for me for choosing Fortuna is to be able to help with the process itself, finalising schools, putting a framework to bring all resources at one place and then finally the right cases/anecdotes to use. None was achieved.
I wrote to them after a few months telling them that no service was rendered to me and explaining my disappointment. After 3 weeks, Matt wrote back saying he could have been more involved and that this was a partnership and letting me know they are there to help. After 3 weeks. I responded the same day with more clear response showing why I thought Fortuna failed me. And asking for a refund. Well it has been 4 weeks and I wait for the super fast team at Fortuna to write back. My usually lightning fast sales consultant on copy has not had anything to add.
Overall, if I had to spend 6,500 bucks on a consultant, I wouldn't chose Fortuna. I saw great reviews for Fortuna from regular MBA aspirants. I would assume they still hold true. After all Fortuna is the most premium service on the market - they must be doing something right. With me though it was all downhill. And my general advice will be to pay in parts to at least have a service guarantee.

Edit: Fortuna has been very responsive to my comments and I was contacted by Matt Symonds who had tried reaching me earlier at an incorrect email address. Fortuna has refunded my fees and also offered coaching for the 2nd school and interview coaching for the 1st school free of charge. It is heartening to see the effort even though they missed the mark first time around.